Configuring two-factor authentication

Two-Factor Authentication (2FA) helps keep your account secure by requiring both your password and a one-time verification code each time you log in.

When you set up 2FA, you need to scan a QR code or enter a setup key in your authenticator app, such as Google Authenticator and Microsoft Authenticator. The app will then generate a 6-digit code that changes every 30 seconds. Each time you log in, you will need to enter this code in addition to your password.

Even if someone obtains your password, they will not be able to access your account without the valid code.

If your system administrator enforces 2FA for your domain, you will be required to configure 2FA for your account to log in to the self-service panel. Otherwise, 2FA is optional but strongly recommended.

To set up 2FA for your account

Install an authenticator app, such as Google Authenticator or Microsoft Authenticator, on your mobile device.
In the admin panel, click the profile icon in the top-right corner and select Configure 2FA.
Add your account to the authenticator app by scanning the displayed QR code. If you cannot scan the code, click Setup key and enter the provided key in your app.
Enter the 6-digit code from the app and click Configure.

To restore the access when 2FA is set up

If you have lost access to your second-factor device (for example, your phone is lost, stolen, or reset), you can do the following:

Try restoring the authenticator app from a backup, if available.
Contact your system administrator to reset your 2FA settings.

Once the access is restored, you must reset 2FA and configure it again.

To reset 2FA

Click the profile icon in the top-right corner of the screen and select Reset 2FA.
Enter the 6-digit code from the app and click Reset.

Now, you will be logged out automatically and can reconfigure 2FA.