Installing the Backup Agent
To back up a device, you need to install the Bamboozle Cyber Protect agent on it. The agent is a lightweight piece of software that runs in the background and manages backups according to your protection plan.
Which agent do I need?
| Device type | Agent required |
|---|---|
| Windows PC or server | Agent for Windows |
| Linux server | Agent for Linux |
| Mac | Agent for Mac |
| VMware vSphere | Agent for VMware |
| Microsoft Hyper-V | Agent for Hyper-V |
| Microsoft 365 mailboxes | Agent for Microsoft 365 |
For most users protecting Windows or Mac machines, you only need the standard agent for that operating system.
Downloading the agent
- Log in to https://cyberprotect.bamboozle.me.
- Click Devices in the left sidebar.
- Click Add device in the top right.
- Select the type of device you want to protect.
- Click Download agent and save the installer file.
[SCREENSHOT: Add device screen showing agent download options]
Installing on Windows
- Run the downloaded installer file as Administrator.
- Accept the license agreement.
- Click Install and wait for the installation to complete. This typically takes 2 to 5 minutes.
- When prompted, click Register device to connect the agent to your Bamboozle Cyber Protect account.
- Log in with your Bamboozle Cyber Protect credentials when prompted.
- Select the account to register the device under and click Confirm.
[SCREENSHOT: Windows agent installer registration screen]
The device will now appear in your Devices list in the console.
Installing on macOS
- Open the downloaded
.dmgfile. - Double-click the installer package and follow the on-screen instructions.
- Grant the required system permissions when prompted — the agent needs Full Disk Access to back up your data properly.
- Click Register device and log in with your Bamboozle Cyber Protect credentials.
[SCREENSHOT: macOS agent permissions request screen]
On macOS 13 and later, you may need to go to System Settings then Privacy and Security then Full Disk Access and manually enable the Cyber Protect agent.
Installing on Linux
Download the appropriate package for your Linux distribution from the console, then run the following commands in a terminal:
For Debian/Ubuntu:
sudo dpkg -i cyberprotect-agent-linux.deb
sudo /usr/lib/Acronis/BackupAndRecovery/setupAgent.sh
For Red Hat/CentOS/Rocky Linux:
sudo rpm -i cyberprotect-agent-linux.rpm
sudo /usr/lib/Acronis/BackupAndRecovery/setupAgent.sh
Follow the on-screen prompts to register the device with your Bamboozle Cyber Protect account.
Verifying the installation
After installation, return to the console and click Devices in the left sidebar. Your device should appear in the list with a status of OK or No plan if no protection plan has been applied yet.
[SCREENSHOT: Devices list showing a newly registered device]
If the device does not appear within a few minutes, check that your firewall allows outbound connections on port 443 to *.bamboozle.me.
Updating the agent
The agent updates automatically by default. To check for updates manually:
- Go to Devices and select the device.
- Click Details and check the Agent version field.
- If an update is available, click Update agent.